FIND YOUR ANSWERS HERE

Welcome to our Frequently Asked Questions (FAQ) page. Here we have provided a series of frequently asked questions and answers to help you better understand our products, services and how to work with us. If you have any questions or need further assistance, please feel free to contact our Customer Support team. We will be happy to provide you with support and answers.

A: You can get our contact information by visiting our website www.zippermachines.com  www.qlqaccessories.com www.qlqcompany.com or by clicking the contact button on the webpage to send an email to service@qlqcompany.com, phone number(Whatapp) +008613316184685 and get contact information from such social media platforms as YouTube, facebook.

A: We offer various payment methods, including bank transfer, Alipay, credit card, etc.

Some of our websites are of the B2B type and do not usually sell directly online, but you can get information about our products on the website and contact us to buy.

Since most of the products are custom-made, we recommend ordering online. Of course, we also have online mall, some products can be ordered in the mall.

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A: QLQ is a professional supplier of complete sets of apparel accessories and luggage accessories with 21 years of experience.
We have molud factory
We have zipper factory
We have shopping superstore
We have machine patent technology
Our products and services are fully customized to meet your delicate needs.

A: The price of our products depends on the specific product type and quantity, we will provide a reasonable quotation with competitive price according to your requirements.

A:We are a 20+ year supplier of complete equipment for apparel accessories and luggage accessories, we offer all types of zippers, machines, slider molds, buttons, cords and straps, fabrics, leathers, threads, fabrics, and many other categories, as well as matching process solutions for painting, plating, and more.

Q: Do you have a minimum order quantity?

A: Yes, we usually have a minimum order quantity requirement, depending on the type and quantity of the product. Please contact us for more information.

Q: How long does your production lead time take?

A: Production lead times will vary depending on your specific needs. Typically, we strive to ensure that your order is completed within 2-4 weeks.

Q: Is it possible to get samples?

A: Of course you can. We provide free samples, and the shipping cost is borne by the customer. This helps you preview our products and see their quality before you decide to order.

Q: How do I package and ship my products?

A: We will pack our products professionally to ensure that they will not be damaged during shipping. We also work with many excellent shipping companies to ensure fast and reliable shipping.

Q: Are there any customs clearance problems?

A: We have extensive export experience and a professional team that can handle all customs issues to ensure your goods clear through each country smoothly.

Q: Do your products comply with international standards?

A: Yes, our products meet international standards and have the appropriate quality certifications.

Q: What are the prices of your products?

A: The price of our products depends on the specific product type and quantity, we will provide a reasonable quotation with competitive price according to your requirements.

Q: What are your complementary process solutions?

A: We offer a wide range of supporting process solutions, including various painting and plating processes. We have professional technical consultants who can provide a range of solutions based on your specific needs.

Q: Can you provide customized solutions?

A: Yes, we offer a wide variety of custom solutions that can be designed and manufactured to meet your specific needs.

Q: Do you accept returns and exchanges?

A: We accept returns and exchanges, but there are certain restrictions and policies, please contact us for more details.

Q: Do your products comply with international standards?

A: Yes, our products meet international standards and have the appropriate quality certifications.

Q: Do your products come with a warranty?

A: Yes, our products have a warranty policy and we will make sure you are covered under the warranty period, currently serving 80+ countries with service centers in more than 10 countries.

Q: What are your complementary process solutions?

A: We offer a wide range of supporting process solutions, including various painting and plating processes. We have professional technical consultants who can provide a range of solutions based on your specific needs.